From: becky@papillon.com
Subject: RE: Complaint - Order confirmation #296055
Date: 19 April 2007 22:21:59 BDT
To: duncan@example.com
Mr. McGregor,
I have not received a reply back from Joanne, but I have conferred with our Vice President Director of Operations who was the gentleman you referred to in your earlier email. Blanca who is the Assistant Manager offered to cancel your reservation due to the misunderstanding of the amount quoted to you. You at that time chose to pay the additional $60 fuel surcharge and continuing with the flight instead of cancelling and receiving a full refund. Due to this information, we do not feel that any further refund will be due to you.
Sincerely
Becky Wirth
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