From: becky@papillon.com
Subject: RE: Complaint - Order confirmation #296055
Date: 18 April 2007 01:02:37 BDT
To: duncan@example.com
Mr. McGregor,
The very first contact I had with you was dated by your email April 6th, I responded upon reading it for the first time on the 9th which is a Monday, the first I would have been back in the office. I have a call in to Joanne to hear from her exactly what she said to you, for on the website it states the fuel surcharge is paid upon checkin. She was currently out of the office and has a note to contact me upon her return. Once I get all of the pertinent facts, I will get back to you as soon as possible.
Sincerely,
Becky Wirth
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