Breaking news is that John Lewis Partnership card services have just written. They say:
Merchant: PAPILLON INTERNET RSRV
Amount: £31.26
Thank you for your recent enquiry regarding the above transaction.
We have arranged for the above amount to be refunded to your account as the charge has been returned to the merchants bank. The credit will appear on your next statement.
If our claim is unsuccessful, we will contact you again. This may result in the above transaction being re-debited from you raccount.
Please accept my apologies for the inconvenience that this has caused to you...
Another brilliant example of how to do customer service from John Lewis - who wouldn't pay a little extra for a service like that? Are you listening Becky?
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